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Get a ticket with its messages

GET
/tickets/{id}
 
curl --request GET \
  --url https://api.nsin.ir/tickets/1 \
  --header 'Authorization: Bearer <token>'

Fetching a ticket marks it read for you, so the unread count drops.

Authorizations

Section titled “Authorizations ”

Parameters

Section titled “ Parameters ”

Path Parameters

Section titled “Path Parameters ”
id
required
integer

Responses

Section titled “ Responses ”

200

Section titled “200 ”

The ticket, including its message thread.

Media type application/json
object
id
integer
user_id
integer
subject
string
status

For example open or closed.

string
closed_at
string format: date-time
closed_by_user_id
integer
user_last_read_message_id
integer
staff_last_read_message_id
integer
messages

The thread. Populated when fetching a single ticket.

Array<object>
object
id
integer
ticket_id
integer
author_user_id
integer
author

The message author.

object
key
additional properties
any
body
string
is_staff

True when written by support staff.

boolean
attachments
Array<object>
object
id
integer
message_id
integer
original_name
string
content_type
string
size_bytes
integer
url

Where to download the attachment.

string
created_at
string format: date-time
created_at
string format: date-time
updated_at
string format: date-time
Example generated
{
  "id": 1,
  "user_id": 1,
  "subject": "example",
  "status": "example",
  "closed_at": "2026-04-15T12:00:00Z",
  "closed_by_user_id": 1,
  "user_last_read_message_id": 1,
  "staff_last_read_message_id": 1,
  "messages": [
    {
      "id": 1,
      "ticket_id": 1,
      "author_user_id": 1,
      "author": {},
      "body": "example",
      "is_staff": true,
      "attachments": [
        {
          "id": 1,
          "message_id": 1,
          "original_name": "example",
          "content_type": "example",
          "size_bytes": 1,
          "url": "example"
        }
      ],
      "created_at": "2026-04-15T12:00:00Z"
    }
  ],
  "created_at": "2026-04-15T12:00:00Z",
  "updated_at": "2026-04-15T12:00:00Z"
}

400

Section titled “400 ”

Invalid id.

Media type application/json

The single error shape used by every endpoint.

object
error
required

Human-readable description of what went wrong.

string
Example 
{
  "error": "read-only API key"
}

401

Section titled “401 ”

Missing, malformed, revoked or expired API key — or the owning account is inactive.

Media type application/json

The single error shape used by every endpoint.

object
error
required

Human-readable description of what went wrong.

string
Examples
Example invalidKey 
{
  "error": "invalid API key"
}

404

Section titled “404 ”

No such ticket on this account.

Media type application/json

The single error shape used by every endpoint.

object
error
required

Human-readable description of what went wrong.

string
Example 
{
  "error": "read-only API key"
}

429

Section titled “429 ”

The key exceeded its request budget (300 requests per minute by default).

Media type application/json

The single error shape used by every endpoint.

object
error
required

Human-readable description of what went wrong.

string
Examples
Example limited 
{
  "error": "rate limit exceeded"
}