FAQ
Short answers to common questions. Can’t find yours? Ask on Telegram.
Getting started
Section titled “Getting started”How do I add my website? See the Quick Start — a few minutes.
Do I need to install anything? No — it’s all in your dashboard and at your domain provider.
How long until my site is active? Usually quick after you change nameservers; up to 24–48 hours.
Managed DNS or External DNS? Managed, unless you must keep DNS elsewhere — it gets you free automatic SSL. See Domain Modes.
DNS & domains
Section titled “DNS & domains”Will my site go offline while I switch? No — nsin copies your DNS records first. See Managing DNS Records.
My email stopped working after switching.
Make sure your MX records are present and unproxied. See
Managing DNS Records.
Can nsin receive my email? Yes — Email Routing forwards it to a mailbox you already use. On plans that include it, you can also send a message from your address in the panel’s Send tab.
A rule I created does nothing. Rules only apply to traffic that reaches nsin — check the record is proxied. See Rules Overview.
Speed & caching
Section titled “Speed & caching”Visitors see an old version of my page. Purge the cache for it. See Purging & Browsing the Cache.
What do HIT and MISS mean? HIT: a saved copy, fast. MISS: nsin fetched a fresh one. See How Caching Works.
I keep having to purge while working on the site. Turn on developer mode — it bypasses the cache, then switches off on its own. See Purging & Browsing the Cache.
Security
Section titled “Security”Do I need to buy an SSL certificate? No — nsin gives you a free one on Managed DNS and renews it. See SSL Overview.
My browser says “Not Secure”.
Check the site is Active, then add an http → https
redirect.
How do I keep bad traffic out? WAF for attacks, rate limiting for abuse, block rules for traffic you never want.
How do I stop AI crawlers? With a bot rule. See Bots & Challenges.
Monitoring
Section titled “Monitoring”How do I know if my server goes down? nsin watches real traffic and opens an incident on persistent failures. See Uptime & Outages.
Where do I see traffic and cache stats? Monitoring & Analytics.
Account & billing
Section titled “Account & billing”I forgot my password. Reset it from the login page. See Reset Your Password.
How do I change my plan? In the Plans section of your dashboard. See Plans.
What happens if I go over my traffic allowance? Nothing is cut off — the extra bills to your wallet. See Traffic & Usage.
Can I let someone else manage my domain? Yes, with the role you choose. See Sharing a Domain.
Automation
Section titled “Automation”Is there an API? Yes — see API Keys, the REST API, and the endpoint reference.
Can I connect an AI assistant? Yes — nsin hosts an MCP server.
Can I get wildcard certificates automatically? Yes, with the acme.sh DNS plugin.
Still stuck?
Section titled “Still stuck?”Message us on Telegram.